Most small businesses have no formal training program or follow-up testing. They expect the new employee will learn the ropes as they apply common sense to their daily activities.
Larger companies do have orientation meetings and company policy reviews as part of the new hire process. In some cases these larger companies even have days of training to teach a new hire what is expected of them and how to do their job based on company policies and procedures.
In some industries employees are expected to have training and licensing out of the way when they apply for a job. This applies to real estate, restaurants, hair care, childcare and many trades like plumbing and electrical installation and repair.
On-the-job training, sometimes called direct instruction, is one of the earliest forms of training (observational learning is probably the earliest). It is a one-on-one training located at the job site, where someone who knows how to do a task shows another how to perform it. In antiquity, the kind of work that people did was mainly unskilled or semiskilled work that did not require specialized knowledge. Parents or other community members, who knew how to do a job necessary for survival, passed their knowledge on to the children through direct instruction.
OJT is still widely in use today. In fact, it is probably the most popular method of training because it requires only a person who knows how to do the task, and the tools the person uses to do the task. It may not be the most effective or the most efficient method at times, but it is normally the easiest to arrange and manage. Because the training takes place on the job, it can be highly realistic and no transfer of learning is required. It is often inexpensive because no special equipment is needed other than what is normally used on the job. The other side is that OJT takes the trainer and materials out of production for the duration of the training time. In addition, due to safety or other production factors, it is prohibitive in some environments.
What does your business do to insure that a new employee has a complete grasp of their duties so that they do not adversely affect the business as they produce products, sell products or services? How do you make sure they answer customer questions in a way that doesn’t cause the customer to make an incorrect buying decision? If the new person is in a position that payment is related to the size of their sale, how do you track customer satisfaction rather than just sales amounts?
Proper employee training should protect and enhance both the company and the customer!
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